Terms & Conditions

Terms & Conditions

Important Terms & Conditions

As your requirement, this is up to you to being able to use services, tools and functions offered to you by this site, you must read and restricted to follow each and every terms and conditions mentioned in this Agreement. If you not restricted to follow by each and every term and condition mentioned in this Agreement, you must leave this Site promptly and you may not retain to our services.

Software

"Software" stands for a computer program of any kind, whether owned by QB Accountant or by a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Technician will take you through the download process of secured and safe software.

Service Plans

All the service plans are to be mentioned in this site to be modified or to be canceled at any time with no any prior notice. QB Accountant reserves the right to cancel service at any time with no any prior notice, for any reason. "Charge-backs" or canceling of any fees or service charges paid for through your credit card. Submission of Plan Orders You may order most of the Services by calling QB Accountant. At time of receiving of an email from us on the email address which you have mentioned on it as a part of the Registration process for the services. We are not responsible for interrupted Services in connection with any Plan Order that it has not accepted. Payment method You can make payments through you VISA/Master debit/credit card or Check. Amex and Discover cards are also accepted. Delivery Restrictions Our scope of service is restricted to US and Canada only. We don't do any business outside these two countries. Shipping/Delivery Policy

Submission of Plan Orders; Service Plans

You may order Services by submitting Plan Orders through the QB Helpline Websites or by calling QB Helpline . Once QB Helpline accepts the Plan Order submitted by you, then you will receive an email from QB Helpline at the email address that you provide or have provided to QB Helpline as part of the Registration Process for the Services. QB Helpline is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by QB Helpline of a Plan Order, you will have a Service Plan.

Undertaking

Subject to the Terms and Conditions, and other terms specific to each Service Plan, QB Helpline will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, QB Helpline will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to QB Helpline ’s Limited Warranty, which is set forth below. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.

Payment

Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. QB Helpline has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made. You understand that certain Service Plans may have fee including, but not limited to Service Fee” and/or “Activation Fee” payable either on an annual basis (“Annual Payment Plan”) or on a monthly basis (“Recurring Payment Plan”). Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, apart from the monthly installments of the Service Fee, payable over 6-Month payment term, You may be charged an additional non-refundable Activation Fee at the time of registration, as specified in the Plan Order. The fee (including Activation Fee) will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Service Plan. When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a term of 1 Month, 3 Month or 6 Month (“Term Plan”). All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount on the Service if you sign up for other QB Helpline services (“Bundle Discount”). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the QB Helpline services you were required to purchase to receive the special rate as notified to QB Helpline ; or (3) You terminate the agreement/Service Plan before the expiry of the relevant term.

Credit Card Billing

You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize QB Helpline to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize QB Helpline and/or any other company who bills products or services, or acts as billing agent for QB Helpline to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide QB Helpline with updated credit card information upon QB Helpline ’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither QB Helpline nor any QB Helpline affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at QB Helpline option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we may, at our discretion, charge you an additional $15.00.

Renewal Policy

You acknowledge, that by authorizing QB Helpline to charge Your credit card for Your Subscription Service, You further authorize QB Helpline to continue to charge Your credit card (or a replacement card, if the credit issuing entity informs QB Helpline that a replacement card has been issued) for all fees associated with a Recurring Subscription Service, including renewals. You must contact QB Helpline if You do not wish to renew Your Recurring Subscription Service; if You do not contact QB Helpline , the Recurring Subscription Service that You selected will automatically renew for the same subscription duration that You initially selected, at QB Helpline then-applicable fees. A subscription under the 1-Month or 3-Month or 6-Month plan does not automatically renew and ends at the end of the applicable period.

Refund Policy

For subscription based plans, a full refund will be issued if QB Helpline has not been able to resolve even a single issue for you within the first 30 days of the subscription. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Not withstanding this QB Helpline may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. For incident based plans, you will be eligible for refund when any of the following criterions are met:

  • You have all the prerequisites which were required to resolve the problem.
  • Issue was not resolved until the time account was active.
  • 30 days have not passed after the issue was last worked upon by a QB Helpline technician.

Privacy Policy

The QB Helpline Privacy Policy which is an integral part of these Terms and Conditions is incorporated here by reference (http://www.qbbase.com/privacy-policy.html). If you have not yet reviewed the QB Helpline Privacy Policy, then please do so prior to agreeing to these Terms and Conditions. You agree that beyond the Personal Information identified in the Privacy Policy, any information or data disclosed or sent to QB Helpline over the telephone, electronically or otherwise, is not confidential or proprietary to you.

Personal and Non-Commercial Use Limitation

Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.

No Unlawful or Prohibited Use

As a condition of your use of the QB Helpline Websites or any Services, you will not use the Materials, Software or Services for any purpose that is unlawful or prohibited by these Terms of Use. You may not use the Services, Materials, or Software in any manner that could damage, disable, overburden, or impair any QB Helpline server, or the network(s) connected to any QB Helpline server, or interfere with any other party’s use and enjoyment of any of the QB Helpline Websites, the Materials, Software or Services. You may not attempt to gain unauthorized access to any QB Helpline Atltes, the Materials, Software or Services, other accounts, computer systems or networks connected to any QB Helpline server or to any of the QB Helpline Websites, the Materials, Software or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any QB Helpline Websites, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Plan Order.

Fair Usage Policy; Suspension or Termination of Subscription:

Though QB Helpline has no limits on the amount of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber’s use of the support services for the subscription based plans are subject to QB Helpline “fair use” policy. Under this policy, if at any time, in QB Helpline sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then QB Helpline reserves the right to suspend or terminate Subscriber’s Subscription Services. In addition, QB Helpline reserves the right to suspend or terminate any Subscription Services of any Subscriber that QB Helpline , in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to QB Helpline ; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.

Linking

You may not create hyperlinks to any portion of the QB Helpline Websites, nor any Materials or Software posted therein.

Indemnity

You agree to indemnify, defend, and hold QB Helpline , its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys’ fees, resulting from your violation of the material terms of these Terms of Use, any misuse or abuse of a Service, any use of the Service that amounts to infringement, or infringement by any other user of your account of any intellectual property or other right of QB Helpline or any other third party. You will cooperate as fully as reasonably required in QB Helpline defense of any claim. QB Helpline reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of QB Helpline . You agree immediately to notify QB Helpline of any unauthorized use of your account or any other breach of security known to you.

Limited Licenses to Use the QB Helpline Websites, Materials and Software

As permitted through a Service, you may use Materials and Software posted on the QB Helpline Websites, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.

General License Restrictions

Any other use of the QB Helpline Websites, Services, Materials or Software, other than as explicitly permitted by QB Helpline is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to QB Helpline and its suppliers. Reverse engineering and decompilation of the Software is strictly prohibited.

User Responsibility

In connection with obtaining Services, you agree that you will:
Basic Responsibilities: You agree that You are a legal license holder of the software on Your personal computer and Your use of the Services and the internet is solely at Your own risk. By electing to receive the Services, You confirm that You (a) have full access to Your hardware and software that are the basis of the problem, and (b) have completed a back-up onto separate media of any software or data on the hardware that may be impacted by the Services. All information that You provide to QB Helpline is accurate, including Your name and address, and if applicable, any credit or charge card numbers, expiration dates or any other payment information provided by you to QB Helpline .

  • Liability Release: To the extent permitted by applicable law, QB Helpline will have no liability for loss of or recovery of data, programs, or loss of use of systems(s) or networks arising out of the Services or any act or omission, including negligence, by QB Helpline and/or its representatives. If QB Helpline works with You on any password or other access control oriented problems, QB Helpline strongly recommends that You reset such passwords(s) immediately following the completion of the Services.
  • Transfer: The Subscription-Based-Services are only transferable once during the subscription period from one computer to another, provided it is owned by you. You may not use the Services in connection with a service bureau or any other distributing or sharing arrangement, on behalf of any third parties or with respect to any hardware or software not personally owned by You.
  • Data Backup: QB Helpline does not provide data backup or restoration services. You are solely responsible for maintaining and backing up all information, data, text or other materials (collectively "customer data") and software stored on your computer and storage media before ordering the services. You acknowledge and agree that QB Helpline or its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services. QB Helpline does not provide backup copies or support installation of unlicensed software to customers. Please ensure that you have a licensed copy of all necessary software.
  • Cooperate with the QB Helpline Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician’s instructions. You must confirm that the following conditions are true:
    • The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;
    • You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;
    • The full system, including software and hardware, is available to you and accessible by you without limit during any discussions with QB Helpline support personnel.

Availability of Services and Materials Under Force Majeure Circumstances

You hereby acknowledge that circumstances outside of QB Helpline reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in QB Helpline ability to schedule a support session. You hereby release QB Helpline from any and all liability, and agree that QB Helpline shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays. QB Helpline or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.

Exclusions from “Services”

“Services” shall not include the following: any item or activity not covered by the terms of a Plan Order; service beyond the duration limitations identified in your Plan Order; problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control; Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan; Problems that may and do result from:

  • External causes such as accident, abuse, misuse, or problems with electrical power.
  • Usage that is not in accordance with product instructions provided by manufacture.
  • Failure to follow the product instructions provided by manufacture or failure to perform preventive maintenance.
  • Problems caused by using accessories, parts, or components not compatible with the product.
  • Non Compliance with the QB Helpline technician instructions for resolving the query.
  • Malfunction of hardware such as printer, power-supply, memory, processor, monitor or any other such hardware components.

Notice Specific to Materials and Software Available on the QB Helpline Websites, or Through a Service

For your convenience, QB Helpline may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement (“EULA”), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions. The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. No logo, graphic, sound or image from any QB Helpline Web site may be copied or retransmitted unless expressly permitted by QB Helpline . WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.

End User License Agreements (Eula) – Generally

In connection with our Service, we may provide to you, the use of certain software which is owned by QB Helpline or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose. The Software may be accompanied by a EULA from QB Helpline or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.

Eula for QB Helpline Software

With regard to any Software made available to you by QB Helpline through the QB Helpline Websites for which your acceptance of a separate license agreement is not required (“QB Helpline Software”), you are hereby granted a revocable, non-exclusive, non-transferable license by QB Helpline to use the QB Helpline Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the QB Helpline Software. You agree that the QB Helpline Software is the confidential and proprietary information of QB Helpline or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not decompile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the QB Helpline Software, or otherwise reduce the QB Helpline Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the QB Helpline Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the QB Helpline Software. You acknowledge that this license is not a sale of intellectual property and that QB Helpline or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the QB Helpline Software and related documentation, as well as any corrections, updates and upgrades. The QB Helpline Software may be used only in the country of residence at the time of acceptance of these terms for use of the QB Helpline Software. Export of the QB Helpline Software is strictly prohibited.

Third Party Products

As part of the Services, QB Helpline may suggest that you acquire, install and use certain third party software or services (“Third Party Software”). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether QB Helpline assists you in the acquisition, installation, and/or use of Third Party Software. QB Helpline has no responsibility or rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software. Your license to the QB Helpline Software shall remain in full force and effect unless and until terminated by QB Helpline , its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and the QB Helpline Software and immediately delete the QB Helpline Software from your computer. To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no representation or warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.

Third Party Agreements

As part of the Services, QB Helpline may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider’s terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, Websites, training, music, gaming and storage services that QB Helpline may elect to make available from time to time. Violation of such third party provider’s terms of service may, in QB Helpline sole discretion, result in the termination of your customer account and use of service.

Limitation of Liability

Notwithstanding anything to the contrary in no event shall QB Helpline be liable to you in excess of the amounts actually paid by you to QB Helpline under the Plan Order that is the subject of the dispute.

Limitations on Actions

Any cause of action by you must be commenced within 3 months after the cause of action arose or it shall be forever waived and barred.

Term and Termination

QB Helpline at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of QB Helpline : (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, QB Helpline network, or the use and enjoyment of QB Helpline other users; (c) QB Helpline receives an order from a court to terminate the Service you are availing ; (d) if QB Helpline for any reason ceases to offer the Service; (e) if you are no longer a QB Helpline customer, or (f) QB Helpline determines that you are abusing the Service. QB Helpline , in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.

Separability; Waiver

If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. QB Helpline failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.

No Offer

The QB Helpline Websites is available internationally and may contain references to QB Helpline products, services, and programs that are not available in a viewer’s country. These references do not imply that QB Helpline intends to make such products, services, or programs available in such country.

Modification

QB Helpline reserves the right to amend the Terms and Condition, and the QB Helpline Websites at any time by (a) posting a revised version of the Terms and Conditions on the QB Helpline Websites (http://www.qbbase.com/), or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to QB Helpline in connection with registration. You are responsible for regularly reviewing the QB Helpline website to be notified of any amendments to the Terms and Conditions.

Class Action Waiver

The Parties hereby expressly agree that any Claim must be brought in the respective party’s individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any Class Action nor make an award to any person or entity not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. THE PARTIES UNDERSTAND THAT THEY WOULD HAVE HAD A RIGHT TO LITIGATE THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE THEIR CASE AND TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION. HOWEVER, THEY UNDERSTAND AND CHOOSE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY, THROUGH ARBITRATION. THE LAWS OF THE STATE OF CALIFORNIA SHALL GOVERN THIS AGREEMENT. Should you have any questions concerning the terms, or if you desire to contact QB Helpline for any reason, please contact us at info@qbhelpline.com

Why choose us

QB Helpline has highly experienced team of accounting experts who are proficient and experienced. By choosing us, our clients are assured to get excellent quality of work.

We deal with clients in a highly professional way, completing various projects of bookkeeping and support, QuickBooks Services and remote solutions. We are committed to accomplish projects before the deadline. Trust us for 100% Compliance, Quality Assurance, Commitment and Satisfaction.


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